During the holiday season cyber criminals aggressively create new ways to steal money and personal information. Scammers use many techniques to fool potential victims, including conducting email and texting schemes posing as financial institutions. Our support teams have been notified of the following email and text scams.
- A customer received a text message stating that her online banking password had been reset – the message did not reference her bank name. A link and phone number were provided in the text if she did not request the reset. When the user contacted the number provided, she was asked for a credit card number.
- A customer received an email notice not referencing his financial institution but noting that his Neteller (NetTeller was misspelled throughout the email) profile needed to be updated for security purposes and to avoid interruption. There was a link provided in the email that would have enable malware if selected.